Customer Support Officer
We are seeking a Customer Support Officer to join our international and multicultural team!
- 103 Pham Viet Chanh St. 4th Floor, Hata House Binh Thanh District Ho Chi Minh City, Vietnam
- 5 days/week
- Full-time
Responsibilities:
In-House Customer Service and Relationship Management
Provide the highest level of customer service at all times in all communications with clients, providers and vendors. This includes acting as a liaison between the client, insurer and treatment facility, including:
- Claims coordination, direct billing support and reimbursements
- Answering questions about a client’s policy
- Managing annual policy renewals
- Application administration processing, application forms, contracts and VAT invoices
- Distributing policy documents
- Managing payment notices
- Resolving client issues with our clients
- Updating our CRM with client details
- Using CRM to manage client relationships during the policy year
- Answering inbound calls and handling issues directly.
- Sending payment reminders to clients
Job Requirements
- Strong ability to communicate in English with clients and managers
- Excellent customer-oriented people skills, ability to manage and resolve conflict
- 2+ years in a professional office environment is a plus point
- Attention to detail and organizational skills
- Ability to work both independently and in a team
- Hardworking, proactive and fast learner
- Work experience in the healthcare industry is a plus
- No insurance experience required, we’ll teach you!
Benefits
- Base salary: 8-12 million VND depending on experience
- Monthly allowance
- Quarterly performance bonus
- International company and management
- Dynamic English speaking environment
- Monday – Friday working schedule
- Work directly with management
- Regular professional development training
- Opportunity for career progression and quick promotion
- Position in a growing company in a growing industry
About Tenzing
Tenzing Pacific Services was founded in 2013 with the simple aim to help our clients make better financial decisions by providing unbiased, transparent advice and unparalleled customer service. This is done by creating bespoke plans through leading providers in health insurance, life insurance, savings plans, investment platforms, offshore bank accounts, and more.
Join our team!
Phone
+84 028 3821 5367
EmailÂ
recruitment@ten-pac.com
