Job Closed!
Claims Administrator
Work directly with clients, insurers and healthcare facilities to resolve claims issues.
- 103 Pham Viet Chanh St. 4th Floor, Hata House Binh Thanh District Ho Chi Minh City, Vietnam
- 5 days/week
- Full-time
In-House Customer Service and Relationship Management
Provide the highest level of customer service at all times in all communications with clients, providers and vendors. This includes acting as a liaison between the client, insurer and treatment facility, including:
- Working with clients and providers on direct billing support and claims coordination and reimbursements
- Answering queries and complaints regarding client’s policy via multiple channels (emails, inbound calls,chat apps)
- Managing annual policy renewals
- Supporting administrative processing, including application forms, contracts, VAT invoices and distributing policy documents
- Using customer relationship management software (CRM) to document and manage client relationships during the policy year, including updating client interactions and contact details
- Answering inbound calls and handling issues directly
- Sending payment reminders to clients
- Performing other duties as assigned by management
Job Requirements
- Strong ability to communicate in English with clients and managers
- Excellent customer-oriented people skills, ability to manage and resolve conflict
- Attention to detail and organizational skills
- Ability to work both independently and in a team
- Hardworking, proactive and fast learner
- Work experience in the healthcare industry is a plus
- No insurance experience required, we’ll teach you!
Benefits:
- Base salary: 8M – 12M VND (depending on skills and experience)
- Allowances: 2M VND
- International company and management
- Dynamic English speaking environment
- Monday – Friday working schedule
- Work directly with management
- Regular professional development training
- Opportunity for career progression and quick promotion
- Position in a growing company in a growing industry
Join our team!
Phone
+84 028 3821 5367
Email
recruitment@ten-pac.com